:root{
  /* matched to nicheraiders.com: deep navy #0a0f1c + violet #7c3aed, Inter/Poppins */
  --char:#0a0f1c; --char2:#374151; --ink:#1a202c; --mut:#6b7280;
  --pink:#7c3aed; --pink-d:#6d28d9; --pink-soft:#f3e8ff;
  --bg:#f7fafc; --card:#ffffff; --line:#e2e8f0; --ok:#2e9e6b; --warn:#d97706;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.55 Inter,system-ui,sans-serif}
h1,h2,h3{font-family:Poppins,Inter,sans-serif;color:var(--char);line-height:1.25}
h1{font-size:26px;margin:0 0 18px}h2{font-size:19px;margin:24px 0 12px}
a{color:var(--pink-d)}
.wrap{max-width:880px;margin:0 auto;padding:28px 20px}
.wrap-wide{max-width:1150px}

/* top bar */
.topbar{background:var(--char)}
.topbar-in{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;max-width:1150px}
.brand{font-family:Poppins,sans-serif;font-weight:700;font-size:19px;color:#fff;text-decoration:none}
.brand span{color:var(--pink)}
.brand em{font-style:normal;font-weight:600;color:#94a3b8;font-size:14px;margin-left:6px}
.topbar nav{display:flex;gap:18px;align-items:center}
.topbar nav a{color:#cbd5e1;text-decoration:none;font-weight:500;font-size:14px}
.topbar nav a:hover{color:#fff}
.topbar nav a.muted{color:#94a3b8}

/* buttons & forms */
.btn{display:inline-block;background:var(--pink);color:#fff !important;border:0;border-radius:8px;
  padding:11px 22px;font:600 15px Inter,sans-serif;text-decoration:none;cursor:pointer}
.btn:hover{background:var(--pink-d)}
.btn-sm{padding:8px 16px;font-size:13.5px}
.btn-ghost{background:transparent;color:var(--char2) !important;border:1px solid var(--line)}
.btn-ghost:hover{background:#f0eef3}
label{display:block;font-weight:600;font-size:13.5px;margin:14px 0 5px;color:var(--char2)}
input[type=text],input[type=email],input[type=password],select,textarea{
  width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:8px;font:15px Inter,sans-serif;background:#fff;color:var(--ink)}
input:focus,select:focus,textarea:focus{outline:2px solid var(--pink);outline-offset:0;border-color:var(--pink)}
textarea{min-height:140px;resize:vertical}
.form-note{font-size:12.5px;color:var(--mut);margin-top:4px}

/* cards, tables */
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:22px;margin-bottom:18px}
.card h2:first-child,.card h1:first-child{margin-top:0}
table{width:100%;border-collapse:collapse;font-size:14px}
th{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--mut);text-align:left;padding:8px 10px;border-bottom:2px solid var(--line)}
td{padding:11px 10px;border-bottom:1px solid var(--line);vertical-align:top}
tr:hover td{background:#faf9fb}
.tbl-wrap{overflow-x:auto}

/* badges */
.badge{display:inline-block;padding:3px 10px;border-radius:99px;font-size:12px;font-weight:600;white-space:nowrap}
.badge-open{background:var(--pink-soft);color:var(--pink-d)}
.badge-answered{background:#fef3e2;color:#b45309}
.badge-resolved{background:#e5f5ec;color:#1c7a4f}
.badge-closed{background:#ececf0;color:#6d6a77}
.prio-high{background:#fef3e2;color:#b45309}
.prio-urgent{background:#fde8e8;color:#c0262d}
.prio-low{background:#ececf0;color:#6d6a77}

/* flash */
.flash{padding:12px 16px;border-radius:9px;margin-bottom:16px;font-weight:500}
.flash-ok{background:#e5f5ec;color:#1c7a4f}
.flash-err{background:#fde8e8;color:#c0262d}

/* ticket thread */
.msg{border:1px solid var(--line);border-radius:12px;margin-bottom:14px;background:#fff;overflow:hidden}
.msg-head{display:flex;justify-content:space-between;gap:10px;padding:10px 16px;background:#faf9fb;font-size:13px;color:var(--mut)}
.msg-head strong{color:var(--char2)}
.msg-head img.av{width:22px;height:22px;border-radius:50%;object-fit:cover;vertical-align:-6px;margin-right:7px}
.msg-body{padding:16px;white-space:pre-wrap}
.msg-agent{border-color:#ddd6fe}
.msg-agent .msg-head{background:var(--pink-soft)}
.msg-note{border-color:#f0d9a8;background:#fffbeb}
.msg-note .msg-head{background:#fef3c7}
.msg-sys .msg-body{color:var(--mut);font-style:italic}
.att{font-size:13px;padding:0 16px 12px}
.att a{margin-right:12px}

/* auth pages */
.auth-card{max-width:420px;margin:40px auto}

/* footer */
.foot{border-top:1px solid var(--line);color:var(--mut);font-size:13px;margin-top:40px}
.foot a{color:var(--mut)}

/* KB */
.kb-item{display:block;padding:14px 16px;border:1px solid var(--line);border-radius:10px;margin-bottom:10px;
  background:#fff;text-decoration:none;color:var(--ink)}
.kb-item:hover{border-color:var(--pink)}
.kb-item strong{color:var(--char)}
.kb-item small{color:var(--mut);display:block;margin-top:2px}
#kb-suggest{margin-top:8px}
.kb-body{white-space:pre-wrap}

/* ===== agent area ===== */
.agent-body{display:flex;min-height:100vh}
.sidenav{width:220px;background:var(--char);color:#cbd5e1;padding:20px 0;display:flex;flex-direction:column;flex-shrink:0}
.sidenav .brand{padding:0 20px 18px;font-size:17px}
.sidenav nav{display:flex;flex-direction:column}
.sidenav nav a{color:#94a3b8;text-decoration:none;padding:10px 20px;font-size:14px;font-weight:500}
.sidenav nav a:hover{background:#1e293b;color:#fff}
.sidenav nav a.active{background:#1e293b;color:#fff;border-left:3px solid var(--pink);padding-left:17px}
.sidenav-foot{margin-top:auto;padding:16px 20px;font-size:13px;border-top:1px solid #1e293b}
.sidenav-foot a{color:var(--pink)}
.agent-main{flex:1;padding:28px 32px;min-width:0}

.filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px}
.filters a{padding:7px 14px;border-radius:99px;border:1px solid var(--line);background:#fff;
  text-decoration:none;color:var(--char2);font-size:13.5px;font-weight:500}
.filters a.on{background:var(--char);border-color:var(--char);color:#fff}
.age-hot{color:#c0262d;font-weight:600}
.age-warm{color:#b45309;font-weight:600}

.split{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:20px;align-items:start}
@media(max-width:980px){.split{grid-template-columns:1fr}}
.side-block{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:14px;font-size:13.5px}
.side-block h3{margin:0 0 10px;font-size:14px}
.side-block dl{margin:0}
.side-block dt{color:var(--mut);font-size:11.5px;text-transform:uppercase;letter-spacing:.04em;margin-top:9px}
.side-block dd{margin:1px 0 0}
.order{border-bottom:1px solid var(--line);padding:8px 0}
.order:last-child{border-bottom:0}

.statgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin-bottom:20px}
.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px}
.stat b{display:block;font:700 26px Poppins,sans-serif;color:var(--char)}
.stat span{font-size:12.5px;color:var(--mut)}
.bar-row{display:flex;align-items:center;gap:10px;margin:7px 0;font-size:13.5px}
.bar-row .lbl{width:210px;flex-shrink:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bar-row .bar{height:16px;background:var(--pink);border-radius:4px;min-width:2px}
.bar-row .n{color:var(--mut)}

.toolrow{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:14px}
.inline-form{display:inline}
@media(max-width:760px){
  .agent-body{flex-direction:column}
  .sidenav{width:100%;flex-direction:row;flex-wrap:wrap;align-items:center}
  .sidenav nav{flex-direction:row;flex-wrap:wrap}
  .topbar-in{flex-direction:column;gap:10px}
}