How our support works

What to expect when you contact us.

Opening a ticket

Use the form here:

https://support.nicheraiders.com/ticket-new.php

You do not need an account. Give us your purchase email, tell us what is happening, and add a screenshot or short screen recording if it is something visual.

Reply times

We answer tickets Monday to Friday and usually reply within one business day.

Replying to us

Just reply to our email and it lands straight back on your ticket. You can also sign in to see all your tickets in one place, no password needed:

https://support.nicheraiders.com/login.php

Before you write in

Our help articles answer the most common questions instantly:

https://support.nicheraiders.com/kb.php

Helping us help you faster

• Use the email address you purchased with
• Tell us the product name
• Say what you already tried
• Attach a screenshot or recording of any error